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Refund Policy

X10 Effect Pty Ltd 14 Day Money Back Guarantee

All of our products and services included a 14 day money back guarantee. If you encounter any problems with software/consultation/online programs or performance issues with support, you will receive a full refund if you cancel your account within 14 days of the purchase date.

No refunds are available after 14 days. In order to refund your product or service, you must submit a refund request.

To submit a refund request simply email us at or send us a message via our contact form here or call us on 07 5603 3937 (within Australia) +61 7 5603 3937 (outside Australia) 9am to 5pm AEST Monday to Friday (excluding public holidays)

Most refunds take up to 7 days but in some cases it can take up to 2-3 weeks.

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